Landlord Resources

Property Owners and Managers who received rent assistance payments from Minnesota Housing Finance Agency in 2023 will be receiving one or more 1099-MISC forms. A copy will be mailed to you via US Mail no later than Wednesday, January 31st. A copy will also be emailed to the address that is on file.

Minnesota Housing does not provide any tax advice. Information on the federal emergency rental assistance program can be found on the Department of Treasury and IRS websites.

1/19/2023

Property Owners and Managers who received rent assistance payments from Minnesota Housing Finance Agency in 2022 will be receiving one or more 1099-MISC forms. A copy will be mailed to you via US Mail no later than Monday, January 31st. A copy will also be emailed to the address that is on file.

Minnesota Housing does not provide any tax advice. Information on the federal emergency rental assistance program can be found on the Department of Treasury and IRS websites.

1/17/2023

Property managers must provide a Certificate of Rent Paid to every renter no later than January 31. Emergency Rental Assistance, including from RentHelpMN, is not counted toward the total rent paid.

1/28/2022

Property Owners and Managers who received rent assistance payments from Minnesota Housing Finance Agency in 2021 will be receiving one or more 1099-MISC forms.

If you would like to access your form before that time, the program is also using a web delivery service to make them available: https://retrieval.greatland.com You will receive an email with a unique link to your form. When you click the link, you may be asked to enter your EIN. (As always, please take great care in reviewing the web address of any form and do not click if you are not comfortable with the security of the site.)

Minnesota Housing does not provide any tax advice. Information on the federal emergency rental assistance program can be found on the Department of Treasury and IRS websites.

12/21/2021

The Minnesota Department of Revenue has published the Certificate of Rent Paid for 2021. Property managers must provide this form to every renter no later than January 31. Emergency Rental Assistance, including from RentHelpMN, is not counted toward the total rent paid.

11/29/2021

If you are a property manager or owner, you can help your renters apply for assistance by starting an application in RentHelpMN.

• Create an account or log in to your account at https://apply.renthelpmn.org/#/
• Add your property/properties.
• Click on the “Apps” tab after you have added properties.
• Click the “Create Application.” You can enter the past-due rent and other expenses and contact information for your renter. They will need to finish the application for it to proceed.

10/21/2021

Many owners and managers have asked us why, when they request direct deposit, they get a check. The short answer is that checks are just working better for the program. We do process some direct deposits, however, the majority of payments are made by check. Checks and check stubs give us the opportunity to share a large amount of information, including the payee name and address, tenant name and case ID number. When questions arise about payments made by check, we can review a copy of the check and check stub with the owner or manager to answer those questions. Direct deposits, on the other hand, sometimes don’t process on the first try or are deposited without any identifying information - which requires owners and managers to track down that information.

10/20/2021

The RentHelpMN team spends a lot of time cleaning up the rent assistance for tenants and making sure assistance requested matches the paper ledgers provided in the file. Federal rules dictate that we need to confirm the exact amounts paid toward rent, fees and charges in the correct months. And our goal is to help tenants get access to as much assistance as they are eligible for to help maintain housing stability so we don’t want to miss anything.

• Make sure that late fees are clearly separated from other appropriate lease charges and not more than 8% of the base rent.
• If your ledger is full of debts and credits or your own naming conventions for charges consider providing a cover sheet with a simple version. See the template on the Resources tab as an example.
• When you review and approve the online ledger you can add rent that has come due since the application was submitted AND up to three months of future rent.
• If you change an amount on the assistance approval page to be less than what was requested for the month our team interprets that as meaning the tenant does not owe the higher amount and we will reduce the award.
• For tenants with vouchers or other state or federal rent assistance, you can send us the “tenant view” of the ledger without the rent assistance charges. This helps us distinguish when the tenant owes from what Section 8 or another program owes.
• If rent went up more than a reasonable amount during the period the tenant was behind, or if the rent increased more than once in a 12 month period, we will have to complete a more thorough review to make sure the charges are fair and in line with federal rules.

10/5/2021

Minnesota Housing’s RentHelpMN program will begin accepting applications for vacated unit rent and utility assistance on October 15, 2021.

Under the new guidance, the renter must affirmatively request this assistance to remove barriers they face in seeking new housing. If a landlord evicts a tenant, and the tenant declines to seek assistance for rental arrears for the former unit, the program cannot pay those arrears.

NOTE: Due to additional requirements, RentHelpMN will not apply this guidance to applications currently in process. If an applicant submitted an application while still residing in the unit and afterwards vacated the unit or was evicted, they must reapply.

10/4/2021

The federal funding for COVID-19 Emergency Rental Assistance includes limits on the number of months a household can receive assistance for rent and utilities. These are counted separately. Households may receive a maximum of 18 months of assistance in each category.

RentHelpMN is currently using funds that allow for 15 months of assistance for rent and 15 months for utilities. Renters who receive assistance from these funds will be able to re-apply for additional months in the next round of funding, to reach the 18 month maximum.

At this time, there is no funding available through RentHelpMN beyond that 18 month limit. If you need more than 18 months of rent assistance, we encourage you to call 211 for referral to additional resources.

You can also apply for help with your utility bills through the Minnesota Department of Commerce Energy Assistance Program, by calling 800-657-3710 or visiting the Energy Assistance website.

9/13/2021

RentHelpMN has adopted some new program guidelines in response to changes released by the Department of the Treasury. These policy changes are effective immediately, though some may take time to be implemented.

• Clarifies the existing policy allowing renters to self-certify their income information.
• Adds a new policy to allow back rent to be requested by a renter who has moved to another property. (this will be implemented soon.)
• Clarifies appeals and limits on re-applying.
• Clarifies definition of “pending application.”

9/9/2021

Some banks’ data about ACH transactions will include the Case ID for the renter’s application. If this is included, it will be the second series of numbers as shown. In this example, 4567 is the Case ID.

The amount shown on the RentHelpMN dashboard includes all assistance requested, including utilities and other expenses. It does not deduct ineligible or rejected expenses. Therefore, the requested amount displayed may not match the amount of a payment you receive.

RentHelpMN will send you a payment notification that details the amount of payment you are sent for each renter. This may not arrive until after your payment is received.

8/31/2021

The statuses provided on the online application dashboard reflect the steps being taken by the RentHelpMN team as an application moves through review to final approval or denial. If you are watching this status field to track progress, it may appear that cases are moving back and forth rather than in a linear fashion. The review and approval process may require that some steps are repeated, but that doesn’t necessarily repeat the entire process. All of the applications are moving forward toward completion and approval even if there are some repeated steps in between.

We have recently added more status categories to reflect how files are organized. Some of these include “pending batch” and “withdrawn - duplicate.”

“Pending batch” indicates that a file is in line to be added to a data extract that will be sent to the bank to process payments.

“Withdrawn-duplicate” is used when there is more than one application from the same applicant. This status will take one of the duplicates our of processing. That means another application for that same renter is moving forward.

8/25/2021

RentHelpMN discourages using a collection agency to recover past due rent for tenants eligible for emergency rental assistance.

If an account is sent to collections for past due rent, the RentHelpMN application process becomes more complex. In that instance, the debt may be owned by the collection agency rather than the property owner/manager and the payee could change. The federal rules require sending payment to the owner that has provided a W-9 or directly to the tenant. The rules do not provide for assistance payments to a third party.

We encourage property owners to avoid sending past due rent to collections until all other options, including emergency rental assistance, have been exhausted.

7/22/2021

If you are a landlord who needs to return funds to the RentHelpMN program, please use the Return funds form available under the Resources tab on RentHelpMN.org

6/3/2021

Payments from RentHelpMN come from a major national bank. Currently, some landlords who have requested EFT/ACH will instead receive a check because the RentHelpMN program’s validation process was not able to confirm a match between the identified recipient bank account and some component associated with the bank account. Our team is working on following up with property owners and managers to get more of you set up for EFT/ACH. For now, because some of the assistance awards are very large, and each bank has their policies regarding the deposits of checks, the recipient banks may place a hold on those funds before releasing them. We are unable to do anything about banks placing holds on the assistance checks.

6/2/2021

Follow this link to see how tenants connect to your properties in the application and how you can review, approve and make changes to the final approval of assistance.

5/25/2021

We write to provide helpful tips and common questions to help you and your tenants navigate the application process. We also outline the steps we take to review every application to show what happens behind the scenes. We all want this program to work as efficiently as possible and appreciate your partnership and patience.

RentHelpMN must now require that property owners/managers agree not to evict tenants for nonpayment of rent for the months assistance is received. This will now appear on the certification owners sign when approving payment.

• Send us your portfolio: For management companies or owners of portfolios, determine a point of contact and send that name and contact info to Landlords@renthelpmn.org along with a quick summary of your company and/or portfolio if you have it.

Common questions about the online registration system:

Need to update your property info? Once you enter your information and documentation into the portal you can’t change it in order to prevent fraud. Email landlords@renthelpmn.org to update the information.

The steps in an application review by Minnesota Housing:
Here is a current look at the life cycle of the average application to RentHelpMN that is processed by Minnesota Housing. Every application is unique and the steps are subject to change. We provide this list to give you a glimpse at the breadth of review.

• Tenant submits application online or mails in a paper application
• A team manager assigns the application to a file reviewer.
• The reviewer checks for all required basic documents and components.
• If pieces are missing, illegible or inconsistent (e.g. rent on the lease isn’t the same as rent requested), the reviewer will reach out to the tenant for clarification.
  • If clarifications can be made by phone, the reviewer corrects the information.
  • If the application needs corrections only the tenant can provide, the reviewer will “re-open” the application for the tenant to update and re-submit.
  • If a tenant is working with a partner and case manager in the field, the reviewer can also communicate with those partners for updates.
  • Note: It can take many days between contact to receiving the needed information. Number of contacts required range from one to dozens.
  • The team always works an application to resolution.
  • That the household is eligible:
    • A renter in Minnesota applying at their primary address
    • Within the income guidelines, including a determination of total household income and AMI %COVID-19 impact for hardship and housing instability
    • Rent, utilities and other eligible housing expenses
    • Incurred March 13, 2020 or later
    • No more than 15 months (soon to be 18) of total assistance per household
    • Income documents
    • Rent agreement or lease
    • Bills, ledgers and invoices for requested assistance
    • This now appears on the file reviewer's dashboard as part of the tenant application so the reviewer can flag early if the landlord isn't set up for payment.
    • If not, they reach out to make contact and start the process or connect the right file to the landlord.
    • That the landlord is registered and set up for payment.
    • If denied, a letter with the reason is sent to the tenant.
    • In some cases, a denial can be appealed.
    • Tenants can re-apply in 30 days if their circumstances have changed.
    • ACH/EFT can take a few business days after being initiated to show up in accounts
    • Owners can also make corrections to the assistance amount. It’s important that this be accurate.
    • Checks are printed and mailed, which can take 7-10 days
    • ACH/EFT can take a few business days after being initiated to show up in accounts

    Reach out with your questions.

    Emailing Landlords@renthelpmn.org will connect you to a customer service team for owners and property managers. We are increasing the size of this team to help get to all of your questions and get your properties set up for payment.

    5/25/2021

    Currently there is an issue with the Landlord Dashboard where the incorrect addresses are pulling up. We are aware of this issue and it does not impact the address used in making payments from the system. Addresses are also being confirmed manually with each payment.

    It is the policy of Minnesota Housing to affirmatively further fair housing in all its programs so that individuals of similar income levels have equal access to Minnesota Housing programs, regardless of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, disability, familial status, gender identity or sexual orientation.
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